Is this Surprise hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surprise hotel have a swimming pool?

Yes, this Surprise hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surprise hotel?

Best-rates for the Surprise hotel starts from $159 per night with includes Restaurant, Guest Services, Barbecue/Outdoor Cooking, Internet, Laundry, Pool, Balcony/Terrace, Business Services, Hot Tub, TV, Accessibility, Wellness Facilities, Fireplace/Heating, Toiletries, Breakfast, Kitchen, Designated Smoking Area, Security/Safety, Bedding/Linens, Bar, Child Friendly, Air Conditioner, Parking, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surprise hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surprise hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surprise hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surprise hotel?

Based on the information reported by the owner or manager, the Surprise hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surprise hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Garden Inn Surprise Phoenix | Hotel in Surprise

| 9.4 (682 Reviews) | 1 Bathroom

Surprise Hotel | Hilton Garden Inn Surprise Phoenix

Hotel in Surprise

Suburban hotel with a fitness center and a 24-hour business center
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Housekeeping is available on request.
Hilton Garden Inn Surprise Phoenix offers 124 air-conditioned accommodations with MP3 docking stations and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Free toiletries

Private bathroom

Hair dryer

Toothbrush and toothpaste (on request)

Towels

Toilet paper

Soap

Bedroom

Free cribs/infant beds

Heating

Blackout drapes/curtains

Air conditioning

Bed sheets

Laptop-friendly workspace

Desk

Iron/ironing board

Desk chair

Safe

Phone

Breakfast

1 bar

1 restaurant

Buffet breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 18.99 for adults and USD 10.00 for children

Coffee/tea maker

Refrigerator

Microwave

Parking

Wheelchair-accessible parking and van parking available

Onsite parking includes off-street options

Free self parking on site

Accessibility

Wheelchair-accessible path of travel

Elevator

Wheelchair-accessible registration desk

Wheelchair-accessible public washroom

Lever door handles

Pool hoist on site

Wheelchair-accessible lounge

Low-height counter and sink

In-room accessibility

Low-height bed

Wheelchair-accessible fitness center

Wheelchair-accessible restaurant

Phone accessibility kit

Well-lit path to entrance

Wheelchair-accessible business center

Wheelchair-accessible van parking

Visual fire alarm

Portable shower seat

Wheelchair-accessible parking

Grab bar in shower

Low-height desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-width doorways

Wheelchair-accessible pool

Low-height view port in door

Stair-free path to entrance

Low-height door lock

Wheelchair-accessible path to elevator

Activities

Fitness center

Outdoor pool

Hot tub

Entertainment

Premium channels

MP3 dock

General

Meeting room

24-hour business center

Conference space (1323 square feet)

Computer station

Elevator

Grocery/convenience store

Front-desk safe

Banquet hall

Spanish

English

Designated smoking areas (fines apply)

TV in lobby

Guest Services

Free cribs/infant beds

Fence around the pool

Microwave

Grocery/convenience store

Snack bar/deli

Refrigerator

Outdoor pool

Laundry facilities

Daily housekeeping

24-hour front desk

Luggage storage

Laundry facilities

Dry cleaning service

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Garden

Firepit

Pool umbrellas

Outdoor furniture

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 21

Check-out

A late check-out fee will be charged check-out before 11:00 am contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 18.99 for adults and usd 10.00 for children pet fee: usd 75 per accommodation, per stay (maximum usd 125 per stay) service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 60 lbs per pet) pets allowed for an extra charge of usd 75 per accommodation, per stay (maximum usd 125 per stay) pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Frank

Dec 28, 2025 05:38:54 AM

Review Score: 8

Summary: The stay itself was good. However just like you asked how was the free breakfast...it wasn't free. Because we were busy we never went to the Happy Hour or ate breakfast until the day of our departure. In a hurry both of us had a small amount of eggs and coffee. Then I got a BILL for $30 + dollars for a breakfast I thought was free. We barely ate anything as we were in a rush. Had we know the breakfast wasn't free I would have just left. NOT HAPPY!

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 2 Queen Beds, Accessible, Bathtub Room Size: 495 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower/tub combination, Square feet - 495, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - in bathtub, Grab bar - near toilet, Square meters - 46, Accessible bathtub, Portable bathtub seat, Wheelchair-accessible bathroom vanity, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds Room Size: 355 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Pets not allowed, Square feet - 355, Bed count minimum 2, Square meters - 33, Ping - 10, Bed count maximum 2
Room, 2 Queen Beds, Accessible (Hearing) Room Size: 355 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Shower/tub combination, Pets not allowed, Square feet - 355, Bed count minimum 2, Square meters - 33, Ping - 10, Bed count maximum 2
Room, 1 King Bed, Accessible, Bathtub Room Size: 495 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower/tub combination, Square feet - 495, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - in bathtub, Grab bar - near toilet, Square meters - 46, Accessible bathtub, Portable bathtub seat, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) Room Size: 495 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 495, Shower only, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - near toilet, Square meters - 46, Wheelchair accessible, Wheelchair-accessible bathroom vanity, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed Room Size: 312 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 29, Shower only, Pets not allowed, Square feet - 312, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Accessible (Hearing) Room Size: 320 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Doorbell/telephone notification, Shower/tub combination, Pets not allowed, Bed count minimum 1, Square feet - 320, Bed count maximum 1
Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing) Room Size: 495 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 495, Shower only, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - near toilet, Square meters - 46, Wheelchair accessible, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Roll-in shower, Bed count maximum 1