Casa Malca | Hotel in Tulum

| 9.2 (461 Reviews) |   Pet Friendly  1 Bathroom
Zona Hotelera Hotel | Casa Malca

Hotel in Zona Hotelera, Tulum

Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Change of towels is available on request.
Casa Malca offers 70 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include day beds. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Accessibility
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Toilet paper
  • Soap
  • Bathrobes
  • Towels
  • Shampoo
  • Hair dryer
  • Private bathroom
  • Designer toiletries
  • Rainfall showerhead
Bedroom
  • Blackout drapes/curtains
  • Premium bedding
  • Egyptian cotton sheets
  • Down comforter
  • Day bed
  • Hypo-allergenic bedding
  • Bed sheets
  • Free cribs/infant beds
  • Air conditioning
  • Pillow-top mattress
  • Phone
  • Electrical adapters/chargers
  • Individually decorated
  • Desk chair
  • Guidebooks/recommendations
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Restaurant dining guide
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Safe
  • Slippers
  • Turndown service
  • Individually furnished
  • Soundproofing
  • Separate sitting area
Breakfast
  • Free daily reception
  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 2 restaurants
  • Coffee/tea in common area(s)
  • 24-hour room service
  • 1 bar
  • Champagne service
  • Espresso maker
  • Minibar
  • Local meal delivery service
  • Free bottled water
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options
  • Free secured, uncovered self parking on site
  • Airport shuttle on request
Accessibility
  • Hand-held showerhead
  • This property does not have elevators
  • Magnifying mirror
  • Smooth flooring in room
  • Area rugs in public areas
  • 1 stairs to reach property
  • Fixed shower seat
  • Hardwood flooring in public areas
  • Transfer shower
  • Area rugs in room
  • Accessible airport shuttle
  • Well-lit path to entrance
  • Wheelchairs available on site
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Activities
  • Hiking/biking trails
  • Kayaking
  • Motor boating
  • Ecotours
  • Sailing
  • Water skiing
  • Beach access
  • Fishing
  • Boat tours
  • Health/beauty spa
  • Surf lessons
  • Surfing/body boarding
  • Windsurfing
  • Theme parks
  • Swimming
  • Scooter/moped rentals
  • Scuba diving
  • Snorkeling
  • Outdoor pool
  • Bicycle tour information
  • Steam room
  • Art gallery
  • Beach volleyball
  • Lifeguards on site
  • Beach yoga
  • Volleyball
  • Private picnics
  • Free beach club
  • Outdoor padel court
  • Fitness center
  • Yoga classes
  • Sauna
  • Full-service spa
  • Playground
  • Bike storage
  • Hot tub
  • Billiards/pool table
  • Free bicycle rentals
  • Bike parking
  • Indoor pool
  • Winery release events
  • Children's pool
General
  • Meeting rooms - 3
  • Coworking space
  • Conference center (1292 square feet of space)
  • Business center
  • Banquet hall
  • Front-desk safe
  • Reception hall
  • Ballroom
  • Library
  • English
  • Spanish
  • French
  • Shared microwave
  • Books
  • Designated smoking areas
  • Couples dining
  • Romance packages available
  • Communal living room
  • Music library
  • Beach towels
  • Games
Guest Services
  • Soundproofed rooms
  • In-room child care (surcharge)
  • Outdoor pool
  • Playground
  • Fence around the pool
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Children's games
  • Children's pool
  • Beach toys
  • Concierge services
  • Multilingual staff
  • Daily housekeeping
  • Change of towels (on request)
  • Dry cleaning service
  • 24-hour front desk
  • Porter/bellhop
  • Change of bedsheets (on request)
  • Turndown service
  • Laundry facilities
  • Wedding services
  • Tour/ticket assistance
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Free beach cabanas
  • Terrace
  • Outdoor entertainment area
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Free pool cabanas
  • Nature reserve
  • Yard
  • Furnished balcony or patio
Spa
  • Aromatherapy
  • Steam room
  • Massage - on the beach
  • Couples treatment room(s)
  • Massage - hot stone
  • Hydrotherapy
  • Body treatments
  • Massage/treatment rooms
  • Massage - deep-tissue
  • Sauna
  • Massage - Swedish
  • Facials
  • Hot tub
  • Massage - sports
  • Body scrubs
  • Outdoor treatment areas
  • Body wraps
  • 3 treatment rooms
  • Spa open daily

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability late check-in fee for check-in between 12:30 am and 1:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability
Child Policy
Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Airport shuttle fee: usd 420 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-in fee for check-in between 12:30 am and 1:00 pm late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
1 total (up to 22 lbs per pet) pets allowed for an extra charge of usd 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Andrew
Jun 4, 2026 05:16:55 AM
Review Score:   10
Summary: We had an exceptional stay at Casa Malca from start to finish. The entire experience exceeded our expectations. The staff were outstanding throughout our stay—friendly, attentive, and always willing to go the extra mile to ensure everything was perfect. Nothing ever seemed too much trouble, and their genuine hospitality made a lasting impression. The location was ideal for us: peacefully removed from the busier party areas, yet still conveniently close to a great selection of restaurants, bars, and local attractions. The property itself is beautiful, with its unique design, eclectic artwork, and distinctive character creating a truly memorable atmosphere. Every detail adds to the charm and brings the hotel to life. Breakfast was another highlight. Each morning we enjoyed ordering from a varied menu, and every dish we tried was fresh, well-prepared, and delicious. We genuinely could not fault our experience at Casa Malca. It is a special place that combines luxury, character, and exceptional service, and we would highly recommend it to anyone visiting the area.
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Room Arrangement

Room Info Facilities
Suite, Beachfront (Master)
Room Size: 1076 square feet m2
1 King Bed
Suite, Beachfront (Master)

General

Square feet - 1076, Doorbell/telephone notification, Number of bedrooms - 1, Partial ocean view, In-room playpen, Ping - 30, Bed count minimum 1, Extra bed count 1, Square meters - 100, Bed count maximum 1
Junior Suite, Beachfront
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Beachfront

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Partial ocean view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Family Suite, 2 Bathrooms, Garden View (Village)
Room Size: 753 square feet m2
2 King Bed and Queen Bed
Family Suite, 2 Bathrooms, Garden View (Village)

General

Square feet - 753, Doorbell/telephone notification, Square meters - 70, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, In-room playpen, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Ping - 21, Bed count maximum 2
Junior Suite, Garden View
Room Size: 646 square feet m2
1 King Bed
Junior Suite, Garden View

General

Square feet - 646, Doorbell/telephone notification, Square meters - 60, Number of bedrooms - 1, Ping - 18, Garden view, In-room playpen, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
Room Size: 1292 square feet m2
1 King Bed
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)

General

Square meters - 120, Doorbell/telephone notification, Number of bedrooms - 1, Garden view, Room and bed type depend on availability check-in, Ping - 36, In-room playpen, Square feet - 1292, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, Number of living rooms 2

FAQ's

Is this property pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Casa Malca has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Casa Malca starts from $561 per night with includes Designated Smoking Area, Accessibility, Wellness Facilities, Spa, Toiletries, Guest Services, Breakfast, Kitchen, Pool, View, Sports/Activities, Restaurant, Internet, Parking, Pet Friendly, Balcony/Terrace, Business Services, Bedding/Linens, Entertainment, Air Conditioner, Ocean View, Bar, Child Friendly, Hot Tub, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Casa Malca has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Casa Malca indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.